Refund policy - Conbech

Refund Policy

Offering a friendly and flexible approach which ensures long-term partnerships with our clients.

Our Refund Policy

At Conbech Solutions Private Limited, we have established a Refund Policy that adheres to industry standards and fair assessment practices. All refund requests are carefully evaluated using thorough guidelines to ensure that our decisions are fair and mutually acceptable. Our policy takes into account a variety of business situations and needs, and is designed to handle a range of different claims in a fair and appropriate manner.

Coverage & Scope

This Refund Policy outlines Conbech Solutions Private Limited’s procedures for handling refund requests. It does not apply to the practices of external companies or individuals not under our control, including contracted service or product providers, or third-party websites linked from our own.

When Do You Qualify For Refunds?

When you file a complaint with Conbech Solutions Private Limited, we first attempt to provide a satisfactory resolution to the issue you are experiencing. Your case is initially reviewed by our technical team and may be escalated to our panel of experts for further analysis. Refunds are only issued in exceptional circumstances when no other viable solution can be found.

When considering refund requests, we carefully evaluate the validity and merit of each case and apply various criteria to determine if a refund is warranted. If these conditions are met, a refund may be granted.

Development and post-sales operations have not yet begun.

* The project’s issues are beyond the realm of rectification/resolution/fixing.

* You have not broken any of our payment terms.

* You have not utilised any information for monetary or commercial advantage (gained during the course of association)

* Your reasons are valid/rational/realistic enough to warrant a refund trial.

* Must be able to exhibit unique UI design and programming talents, as well as an understanding of what makes an app addicting and engaging.

* You have provided all documentation and evidence supporting your refund claim.

* The claim is not the result of a billing dispute with your bank or payment vendor.

*Important Note: If any of the above criteria are found to be violated, your claim will be declared null and invalid. The refund decision is final and irreversible.

How The Refund Takes Place?

1. Pre-Refund

* Refund requests are handled, assessed, and verified for accuracy.

* Match the query’s parameters and valid reference points

* Arrange for refunds in allowed circumstances and settle in full or in part, as appropriate.

2. Post-Refund

* Sign a proof agreement *Unless instructed otherwise, all copies of shared information and communication from our association must be destroyed.

3. Transaction

*The refund process may take 7-10 business days to complete after signing the return agreement. *You will receive a refund in the same currency that you were charged. If this is not your native currency, your bank may charge exchange fees, or the exchange rate may have changed and caused a difference between the amount reimbursed and the initial amount paid in your native currency. You are fully responsible for any fees or damages associated with this process.

Changes

Conbech Solutions Private Limited may update this policy at any time and without notice at its sole discretion. You should check this policy periodically for updates. For more information on our Refund Policy, don’t hesitate to get in touch with us at [email protected].

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